Terms and Conditions
House of Linn - Appointments and Demonstrations.
House of Linn is Europe’s Leading Linn Specialist,
owned and operated by former senior Linn staff with thirty years combined experience of Linn Products Limited and Linn components and systems.
We are a specialist Linn retail consultancy with Linn systems installed in a real home for you to discover how we can make music sound real in your home.
We have the best domestic demonstration facilities available and provide straightforward and professional expertise to help change your lives by improving the way you, your partners, families and friends feel at home with simply better sound for music and movies.
From single systems for music and movies to network music throughout the home - the listening experience at House of Linn is so good that demonstrations can last for hours. Take a tour of the House on-line and read our news and events page for the latest information.
To make an appointment at House of Linn either call or email from our Book A Demonstration pages
As we demonstrate, sell, install, service and aftercare only Linn, our knowledge and expertise about Linn components and Linn systems is second to none.
House of Linn On-Line Shop
House of Linn's on-line shop offers value for money to Linn owners and first-time Linn customers with access to a range of Linn accessories and other products we believe will help you get the most music out of your music collections.
Because of our unique Linn pedigree and with demonstration facilities in a real home, we are able to offer the best tried and tested advice. Please feel free to ask us about anything you are interested in before you commit to purchase.
If you are not sure about the product you wish to purchase do not buy on-line, rather we suggest you contact us in the first instance.
Buying From The House of Linn On-Line Shop
Our aim is to offer superb value and high level of service.
Deliveries can only be made to addresses with an active landline telephone.
Please note that our shippers will endevour to deliver as arranged. We are not responsible for any costs incurred because of none delivery or factors caused by others.
Current legislation gives you the right to cancel the sale up to 7 working days from receipt of the goods, without penalty and without giving a reason and the following conditions apply in such instances
We will provide a full refund of the original purchase price you paid not including any outward postage or shipping costs provided that the following provisions/details are met:
Order Cancellation in writing.
The goods must not be opened, damaged or soiled in any way.
Goods must be un-opened in their original packaging.
The cost of returning the goods at customer expense.
The goods must arrive back undamaged. Please consider insuring the goods before despatch.
A full refund cannot be given for opened, damaged or soiled returned goods, a 20% restocking charge will apply in this event.
All quoted prices include VAT - delivery is extra unless stated otherwise. The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
A contract isn't active until we have taken payment for your order.
Should a fault be present upon delivery or develop and a claim under the manufacturers warranty be applicable it is the purchasers responsibility to return the faulty goods to ourselves in the original packaging, House of Linn Ltd are not liable in any way for the return costs or insurance of such - contact House of Linn in the first instance for return authorisation, approved warranty items will be returned to the customers original delivery location or current address - whichever is smaller at House of Linn's expense, any customs duties or local taxes are entirely the responsibility of the customer
Damaged Goods and Incomplete deliveries:
If after receiving your goods they are found to be damaged in anyway, or if you have any complaints or concerns regarding your purchase or the or the way in which your transaction was handled, please inform us within 24 hours by either email to firstname.lastname@example.org or by telephone: 0161 766 4837
Purchasing With Credit/Debit Cards
When paying by credit card or debit card, goods will be charged to you on the day your goods are ordered. We endevour to supply within 48 hours of the order. If you are paying by credit card, goods can only be delivered to the address at which your credit card is registered. To protect your personal details, a receipt for your goods together with the order tracking number or mailing reference as applicable, will be sent by email on the afternoon of dispatch. No documents will be enclosed within the order itself. The shipping label on the outside of the packing will confirm the order was despatched by House of Linn. If we cannot supply the agreed goods we will inform you immediately. You can then cancel the sale or wait an agreed time.
If any product offered offered for online purchase is for whatever reason no longer available, a full refund of the transaction will be given.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
While every effort will be made to ensure that all items shown in our on-line shop are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Cancellation and Returns
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. The information on how to cancel and the Cancellation Form will be sent with the goods, together with the postal details of where to return the goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
House of Linn is the trading name of House of Linn Ltd., a company incorporated in England and Wales and registered under company number 5776249.
Registered office: 199 Bury New Road Manchester, M45 6GE, UK.
Click here for the House of Linn website home page http://www.houseoflinn.com
Click here for the House of LinnDS website http://www.houseoflinnds.com